Key Account Manager – Oral Health Care

Key Account Manager – Oral Health Care (OHC)

Location: Abidjan, Côte d'Ivoire
Territory: Côte d'Ivoire, Benin & Togo
Travel: Approximately 40-50%

Contract opportunity managed by IQVIA

About the Opportunity

Our client, a leading organization within the Consumer Health sector, is seeking a commercially minded Key Account Manager to accelerate growth across its Oral Health Care portfolio in Côte d'Ivoire, Benin, and Togo.

This opportunity is ideally suited to professionals from the FMCG industry who have built their careers managing key accounts, distributors, wholesalers, modern trade customers, and route-to-market execution. The successful candidate will play a critical role in driving sales growth, expanding market penetration, strengthening customer partnerships, and ensuring excellence in commercial execution across the territory.

You will work closely with distributors and key customers to deliver sustainable business growth, maximize market share, and execute customer strategies that drive long-term success.

Key Responsibilities

• Deliver sales, profit, and market share objectives across the assigned territory.
• Develop and manage strategic relationships with distributors, wholesalers, key accounts, and retail partners.
• Lead Joint Business Planning (JBP) processes and customer negotiations to drive mutual growth.
• Identify opportunities to expand distribution, improve product availability, and increase market penetration.
• Drive excellence in in-store execution, merchandising, promotional activities, and visibility initiatives.
• Support successful product launches and category growth through effective customer activation plans.
• Manage sales forecasting, inventory planning, and distributor performance against agreed KPIs.
• Optimize pricing strategies, trade spend investments, promotional effectiveness, and return on investment.
• Monitor competitor activity, consumer trends, and market dynamics to identify growth opportunities.
• Collaborate with Marketing, Supply Chain, Finance, and other internal stakeholders to deliver business objectives.

Minimum Requirements

• Bachelor's Degree in Business, Marketing, Commerce, or a related discipline.
• 5-8 years of commercial sales experience within FMCG, Consumer Health, Consumer Goods, Food & Beverage, Personal Care, or a related fast-moving consumer industry.
• Demonstrated experience managing distributors, wholesalers, and key customer accounts.
• Strong understanding of route-to-market strategies, trade execution, and channel development.
• Proven success delivering sales growth, market share gains, and commercial targets.
• Experience working within Côte d'Ivoire, Benin, Togo, or broader West African markets would be advantageous.
• Exposure to pharmacy, healthcare, or consumer health channels is beneficial but not essential.

Preferred Background

We are particularly interested in candidates who have experience with:

• FMCG brand portfolios and consumer-driven products.
• Distributor and wholesale channel management.
• Modern Trade and Traditional Trade account management.
• Customer negotiations and annual business planning.
• Category management and revenue growth initiatives.
• Trade marketing and field execution programs.

Key Competencies

• Key Account Management
• Distributor Management
• Commercial Negotiation
• Route-to-Market Strategy
• Revenue Growth Management
• Sales Forecasting & Business Analytics
• Trade Marketing Execution
• Advanced Excel and Power BI
• Strategic Thinking
• Customer-Centric Mindset
• Results Orientation
• Stakeholder Management & Collaboration

What We're Looking For

We are looking for an ambitious and results-driven commercial professional with a strong FMCG background and a proven ability to grow brands through effective customer and distributor partnerships. The ideal candidate will possess strong analytical skills, exceptional relationship-building capabilities, and a track record of driving sales performance across Côte d'Ivoire and neighboring West African markets.

If you have successfully managed key accounts, distributors, and commercial growth initiatives within the FMCG sector and are looking to apply your expertise within a leading consumer-focused business, we encourage you to apply.

#LI-DNP #LI-CES 

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.