Customer Engagement Specialist (Mid-Level or Senior)

Customer Engagement Specialist (Mid-Level or Senior)

Company:

The Boeing Company

 

Boeing Defense, Space and Security (BDS) has an exciting opportunity for a Customer Engagement Specialist (Level 3 or 4) to join the BDS Vertical Lift team in Ridley Park, PA!

 

Boeing Defense, Space & Security (BDS) is a $27 billion business with more than 19,000 employees worldwide. Our customers’ missions are our missions. As one of the three major business units within the world’s leading aerospace company, BDS delivers a wide range of products and capabilities, including fighter aircraft, autonomous systems, commercial derivatives, space and missile systems, and vertical lift platforms. Headquartered in St. Louis, Missouri, BDS has a significant presence across multiple states and countries, including Boeing’s Vertical Lift headquarters in Philadelphia, Pennsylvania. 

The BDS, Business Development & Strategy (BD&S) Customer & Market Engagement function is responsible for delivering exceptional customer experiences that strengthen relationships, support business growth, and elevate Boeing’s global brand. 

As a member of the BD&S, Customer & Market Engagement team, you will provide leadership and support in strategic event planning and marketing efforts for a variety of BDS and BGS programs, both domestic and international. In this role, the Customer Engagement Specialist will focus on supporting customer events within the BDS Vertical Lift business and the Philadelphia site. 

 

Position Responsibilities:

• Supporting customer events within the BDS Vertical Lift business 

• Planning, coordinating, and executing complex customer visits, special events, conferences, product demonstrations, site tours, and sponsored functions for U.S. Department of Defense and international customers, Boeing and industry partner executives, elected officials, community groups, local government representatives, and suppliers 

• Demonstrating leadership, event project management, marketing, communication, and team-building skills 

• Organizing and leading a multi-disciplinary team, including facilities, marketing/communications, graphics, security, transportation, and other partners, to execute the event plan 

• Continuously collecting, integrating, and proactively sharing information with all stakeholders to ensure alignment with the plan 

• Supporting senior executives through briefings, plan reviews, and development of executive event schedules 

• Researching and evaluating potential venues based on customer requirements such as budget, group size, format, site accessibility, aesthetics, and A/V needs; conducting site inspections as needed and recommending preferred venues 

• Strengthening internal and external customer and supplier networks 

• Providing direction to others to ensure successful completion of tasks 

• Implementing logistics for complex and/or highly visible visits and events in accordance with company policies and procedures, branding requirements, business courtesy guidelines, and U.S. and foreign government regulations 

• Applying strong knowledge of customer customs and cultures to all aspects of the visit or event, while providing sound protocol guidance and taking appropriate action 

• Demonstrating strong business knowledge, flexibility, attention to detail, decisiveness, forward thinking, and a positive approach to change and innovation 

• Managing multiple projects simultaneously with minimal supervision, meeting deadlines and budget targets, and maintaining effective working relationships and customer partnerships 

• Providing on-site management of event resources 

• Facilitating process improvements based on detailed analysis of feedback 

 

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite at one of the listed location options.

 

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required.  “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee. 

 

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience assembling and delivering key briefings both to senior leadership as well as through the organization
• 3+ years of experience planning, organizing, facilitating and/or executing large-scale meetings and events
• 3+ years of experience with managing multiple projects concurrently
• Able and willing to travel domestically and internationally 15-25% of the time
• Experience leading cross-functional, geographically dispersed teams

 

Preferred Qualifications (Desired Skills/Experience):

• 5+ years of experience developing and maintaining relationships and partnerships with senior management, customers, stakeholders, peers and partners.
• Certified Meeting Professional, Certified Government Meeting Professional, or other event marketing industry certification.
• Experience developing and managing event related technology including registration systems, event management systems, event apps, etc.
• Experience with working with international customers.
• Experience with contracts and negotiations.
• Level 3: 3 or more years' related work experience or an equivalent combination of education and experience
• Level 4: 5 or more years' related work experience or an equivalent combination of education and experience

 

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

 

Shift: 1st Shift

 

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

 

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

 

The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features:

• Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with immediate 100% vesting
• Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts. 

 

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

 

Summary pay range:

Mid-Level (Level 3):    $90,950 - $123,050

Senior (Level 4):          $118,150 - $159,850

 

Applications for this position will be accepted until October 14, 2026

 

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning