Services Senior Advisor – E&I Manager

Services Senior Advisor – E&I Manager

Do you enjoy solving complex technical challenges for global customers?

Would you like to play a key role in delivering exceptional post-sales support and technical solutions?

Join our Services team

Our Services team is committed to delivering outstanding customer support throughout the product lifecycle. We provide technical expertise, troubleshooting, repair solutions, and field service support to help our customers maximize the value of their equipment and operations. Our team collaborates across functions to identify opportunities for improvement and contribute to the future growth of the business.

Partner with the best

To be responsible for post-sales support of customer issues, including repairs, technical support, field service requests, and other service-related activities. You will work closely with internal and external stakeholders to resolve complex technical challenges and drive customer satisfaction.

Collaborate with the best

As a Services Senior Advisor – E&I Manager, you will be responsible for:

• Owning the resolution of post-sales technical customer issues across varying levels of complexity.
• Providing Level 1, Level 2, and Level 3 technical support, troubleshooting, and issue resolution.
• Presenting product strategies, technical roadmaps, risks, and recommendations to senior leadership across Baker Hughes.
• Managing complex medium-term projects and developing approaches to address changing business and customer requirements.
• Supporting customized customer solutions and adapting technical processes to meet client needs.
• Managing relationships with key business unit customers and stakeholders.
• Coordinating with multiple internal teams and customer representatives to ensure effective issue resolution.
• Driving continuous improvement initiatives and supporting operational excellence within the function.
• Contributing to business planning discussions and supporting the development of annual operational plans.

Fuel your passion

To be successful in this role, you will have:

• Bachelor's degree from an accredited university or college.
• Minimum of 5 years of additional experience in Technical Support.
• Strong experience in troubleshooting and resolving complex technical issues.
• Proven ability to manage customer relationships and stakeholder engagement.
• Experience leading projects and implementing process improvements.

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs and projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Work in a way that works for you

We recognise that everyone is different and the way in which people want to work and deliver at their best varies. In this role, we can offer flexible working patterns aligned with business and customer requirements.

 

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their whole authentic selves to work.

We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

Baker Hughes Company is an Equal Opportunity Employer

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

The Baker Hughes internal title for this role is: Services Senior Advisor - Technical Support